Return & Refund Policy

Last updated: August 15, 2026

Thank you for shopping with Sun Buns. This Return & Refund Policy explains how we handle returns, refunds, exchanges, replacements, cancellations, damaged or defective items, and delivery-related issues.

By placing an order with Sun Buns, you agree to this policy, subject to any rights that cannot legally be waived or limited under applicable consumer protection laws.

For return or refund assistance, contact contactsunbuns@gmail.com.

1. Return Eligibility

We accept eligible change-of-mind return requests submitted within 7 days of delivery.

To qualify for a return, the item must:

• be unworn, except for a reasonable try-on over underwear;

• be unwashed;

• not have been worn in water;

• be unused and in resalable condition;

• have all original tags attached;

• have any hygiene liner, protective strip, seal, or similar protection intact, if originally supplied;

• be free from stains, marks, deodorant, makeup, body products, odors, pet hair, damage, stretching, or other signs of wear;

• include all original packaging and included components; and

• be accompanied by valid proof of purchase.

All returns require approval from Sun Buns before being shipped back.

To request a return, contact contactsunbuns@gmail.com with your order number and reason for the return.

Sending an item back does not automatically qualify it for a refund.

Items returned without authorization may be refused, returned to the sender, or otherwise handled as permitted by applicable law.

2. Swimwear Hygiene Requirements

Because Sun Buns products are swimwear and are worn close to the body, additional hygiene requirements apply.

When trying on your Sun Buns swim shorts, they must be tried on over clean underwear.

A return may be refused if the item:

• has been worn directly against the body;

• has been worn in a pool, ocean, lake, hot tub, shower, or other body of water;

• has been washed or cleaned;

• has had a hygiene liner, protective strip, tag, or seal removed or altered;

• contains stains, bodily fluids, odors, deodorant, lotion, sunscreen, makeup, tanning products, or other contamination;

• shows stretching or other evidence of extended wear.

These requirements exist for hygiene and product-safety reasons.

3. Return Window

Eligible return requests must be submitted within 7 calendar days after the order is delivered.

The delivery date shown by the applicable shipping carrier may be used to determine when the return period begins.

Requests submitted after the 7-day period may be declined unless:

• Sun Buns agrees otherwise; or

• applicable law requires a different result.

Submitting a request within the return window does not automatically mean the return has been approved.

Return requests should be sent to contactsunbuns@gmail.com.

4. Non-Returnable Items

Unless required by applicable law, we do not accept returns for:

• worn or washed swimwear;

• swimwear that has been worn in water;

• items showing signs of use, contamination, damage, or improper handling;

• items with removed or altered hygiene protection, where applicable;

• items missing original tags or required packaging;

• customized or personalized products;

• gift cards;

• items specifically and clearly marked Final Sale before purchase;

• items damaged after delivery through misuse, improper care, accidents, neglect, modification, or ordinary wear and tear;

• returns sent without authorization;

• returns sent to an incorrect address; or

• items that do not match the product originally purchased.

A product is not automatically Final Sale merely because it was purchased using a discount code, promotion, bundle, or sale price, unless it was clearly identified as Final Sale before purchase.

5. Size, Fit, and Change-of-Mind Returns

Customers are responsible for reviewing product descriptions, measurements, sizing information, photographs, and other available product information before ordering.

Choosing the wrong size, changing your mind, or deciding that you do not prefer the fit or appearance of an item does not make the product defective.

However, an eligible item may still qualify for a return under this policy if all return requirements are satisfied and the request is made within the applicable return window.

We do not guarantee that a replacement size, colour, or design will remain in stock.

For sizing or fit-related return questions, contact contactsunbuns@gmail.com.

6. Damaged, Defective, or Incorrect Orders

If you receive an item that appears damaged, defective, or materially different from what you ordered, contact contactsunbuns@gmail.com as soon as reasonably possible after delivery.

For shipping damage, we recommend contacting us within 48 hours of delivery so that the condition of the shipment can be properly documented.

We may request:

• your order number;

• photographs of the entire product;

• close-up photographs of the reported problem;

• photographs of the shipping packaging and shipping label;

• video evidence where reasonably necessary;

• a written description of the problem; and

• any other information reasonably necessary to investigate the claim.

Please keep the item and its packaging while the claim is being reviewed.

If we verify that an item was defective, damaged before or during delivery, or incorrect due to a Sun Buns or fulfillment error, we may provide an appropriate remedy, which may include:

• a replacement;

• an exchange;

• a partial refund;

• a full refund; or

• another remedy agreed upon with the customer.

The appropriate remedy may depend on the circumstances and applicable law.

Claims may be denied where evidence reasonably indicates that the problem resulted from misuse, accidental damage, improper washing or care, alteration, normal wear and tear, or damage occurring after delivery.

Nothing in this section limits any non-waivable legal rights relating to defective or misdescribed products.

7. Return Authorization

Customers must contact contactsunbuns@gmail.com and receive return instructions before mailing a return.

Do not send a return to an address found on:

• the original shipping label;

• product packaging;

• a carrier tracking page; or

• any address not specifically provided by Sun Buns for the approved return.

Our fulfillment or return facility may be different from the address from which the order was originally shipped.

We are not responsible for unauthorized returns sent to an incorrect location, except where applicable law provides otherwise.

8. Inspection of Returned Items

All returned products may be inspected before a refund is approved.

Receiving a returned package does not automatically mean that the return has been accepted.

If an item does not satisfy the conditions of this policy, we may, where permitted by law:

• deny the refund;

• issue an appropriately reduced refund reflecting loss in value; or

• return the item to the customer.

We may photograph or otherwise document returned products for fraud prevention, quality control, payment disputes, and customer-service records.

9. Return Shipping Costs

For ordinary change-of-mind, sizing, or preference-based returns, the customer is responsible for return shipping costs unless Sun Buns agrees otherwise.

If the return results from a verified Sun Buns or fulfillment error, we will provide an appropriate solution regarding return shipping where required.

Customers should use a shipping service that provides tracking.

Until a return is received by the designated return facility, the customer generally bears the risk associated with their chosen return shipping method, subject to applicable law.

Sun Buns is not responsible for unauthorized returns that are lost, delayed, damaged, stolen, or sent to an incorrect location.

10. Refunds

After an approved return has been received and inspected, we will notify the customer of the outcome.

Approved refunds are normally issued to the original payment method.

Once a refund has been submitted by Sun Buns, additional processing time may be required by the customer's bank, card issuer, or payment provider before the funds appear.

For ordinary change-of-mind returns:

• original shipping charges are generally non-refundable;

• express or upgraded shipping charges are generally non-refundable;

• return shipping costs are generally non-refundable; and

• customs duties, brokerage fees, or similar charges paid directly to governments, carriers, or other third parties may need to be recovered from the applicable third party.

These limitations do not apply where reimbursement is required by law or where Sun Buns determines that the charges should be refunded because of our verified error.

For questions about an approved or pending refund, contact contactsunbuns@gmail.com.

11. Exchanges

We do not guarantee direct exchanges.

Where an exchange is approved and inventory is available, Sun Buns may choose to replace the item with another size, colour, or product.

In some circumstances, the customer may instead be required to return the eligible item for a refund and place a new order.

Prices, promotions, discount codes, and inventory available on a replacement order are not guaranteed unless Sun Buns expressly agrees otherwise.

Exchange requests should be sent to contactsunbuns@gmail.com.

12. Cancellations and Order Changes

Cancellation or modification requests must be submitted as quickly as possible after ordering.

To request a cancellation or change, contact contactsunbuns@gmail.com immediately.

We may be able to cancel or modify an order only before it enters processing or fulfillment.

Because orders may begin processing quickly, we cannot guarantee that a cancellation, address change, size change, colour change, or other modification can be completed after an order has been placed.

Once an order has been processed, fulfilled, transferred to a shipping partner, or shipped, it generally cannot be cancelled.

If the item remains eligible under this policy after delivery, the customer may submit a return request.

13. Incorrect Shipping Information

Customers are responsible for reviewing and providing accurate shipping information at checkout.

This includes:

• recipient name;

• street address;

• apartment or unit number;

• postal or ZIP code;

• city;

• province, state, or region;

• country; and

• any information reasonably necessary for successful delivery.

Sun Buns is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, except where required by law.

If you notice an address error, contact contactsunbuns@gmail.com immediately.

We cannot guarantee that the address can be changed once fulfillment begins.

14. Failed Delivery, Refused Packages, and Return to Sender

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their shipment.

A package may be returned to sender because of circumstances including:

• an incorrect or incomplete address;

• an unclaimed package;

• refusal of delivery;

• unsuccessful delivery attempts;

• failure to collect the package from a carrier facility; or

• other customer-related delivery issues.

If a package is returned to us for one of these reasons, additional shipping or reshipping charges may apply.

Original shipping charges and costs already incurred by Sun Buns may be deducted from any refund where legally permitted and appropriate.

If your package has been returned to sender, contact contactsunbuns@gmail.com.

15. Packages Marked Delivered

If tracking indicates that an order was delivered but you cannot locate it, please:

1. verify the shipping address on your order;

2. check entrances, mailrooms, parcel lockers, reception areas, and other safe-drop locations;

3. ask household members, neighbours, building management, or reception staff where appropriate; and

4. contact the shipping carrier regarding the delivery.

If the package remains missing after completing these steps, contact contactsunbuns@gmail.com with your order number and tracking information.

A carrier's “delivered” scan does not automatically determine the outcome of every claim. Claims will be reviewed based on the available evidence and applicable law.

We may request supporting documentation when investigating suspected theft, misdelivery, or other delivery disputes.

16. Shipping Delays

Estimated delivery dates are estimates unless expressly stated otherwise.

Shipping times can be affected by circumstances outside Sun Buns' reasonable control, including:

• carrier delays;

• customs processing;

• severe weather;

• transportation disruptions;

• holidays;

• labour disruptions;

• inaccurate shipping information;

• unsuccessful delivery attempts; and

• events outside our reasonable control.

A normal carrier delay does not automatically entitle a customer to a refund.

However, nothing in this policy removes any statutory cancellation, refund, or delivery rights that apply under applicable law.

For shipping assistance, contact contactsunbuns@gmail.com.

17. Fraudulent or Abusive Claims

Sun Buns reserves the right to investigate claims that reasonably appear to involve fraud, abuse, manipulation, or misuse of our return or refund process.

Examples may include:

• returning a different product;

• returning a worn item as unused;

• altering or fabricating photographs;

• falsely claiming an item was not received;

• intentionally damaging a product;

• submitting materially false information;

• repeated misuse of replacement or refund procedures; or

• other deceptive conduct.

Where reasonably supported by evidence and permitted by law, Sun Buns may deny fraudulent claims and may restrict future transactions.

18. Chargebacks and Payment Disputes

If there is a problem with an order, we encourage customers to contact contactsunbuns@gmail.com first so that we have an opportunity to investigate and attempt to resolve the issue.

Nothing in this policy prevents a customer from exercising legitimate rights available through their payment provider or under applicable law.

If a payment dispute or chargeback is submitted, Sun Buns may provide relevant transaction records to the payment processor, card issuer, bank, platform, or other party handling the dispute.

These records may include:

• order information;

• checkout information;

• communications;

• tracking and delivery records;

• refund records;

• photographs;

• return records;

• proof of fulfillment; and

• other relevant evidence.

Sun Buns reserves the right to dispute claims that we reasonably believe are inaccurate, fraudulent, duplicated, or inconsistent with the documented transaction.

19. Policy Abuse

We reserve the right, where permitted by law, to limit or refuse future purchases from individuals who repeatedly engage in fraudulent activity, materially abuse our return process, or create unreasonable risk to Sun Buns.

This provision does not affect legitimate consumer complaints or the exercise of lawful consumer rights.

20. Applicable Consumer Rights

This policy is intended to establish Sun Buns' voluntary return and refund procedures. It is not intended to eliminate or restrict any consumer right that cannot legally be excluded, limited, or waived.

If the consumer protection laws applicable to your purchase provide rights that are more favourable than a provision of this policy, the applicable mandatory legal requirements will govern to the extent of the conflict.

21. Changes to This Policy

Sun Buns may update this Return & Refund Policy from time to time.

The version applicable to an order will generally be the version published when the order was placed, except where a change is required by law or where applying a later version would be more favourable to the customer.

The “Last updated” date at the top of this policy indicates when the policy was most recently revised.

22. Contact Us

For questions, return requests, exchanges, damaged-item claims, cancellations, order changes, delivery issues, or refund inquiries, contact:

Sun Buns Customer Support
Email: contactsunbuns@gmail.com

When contacting us about an existing order, please include:

• your full name;

• your order number;

• the email address used to place the order;

• a clear description of your request or issue; and

• photos or videos where relevant.

Do not send a return until Sun Buns has provided return instructions and authorization.