Shipping policy

Shipping Policy

Last updated: August 15, 2026

This Shipping Policy explains how Sun Buns orders are processed, shipped, tracked, delivered, and handled when shipping issues occur.

By placing an order with Sun Buns, you agree to this Shipping Policy, subject to any consumer rights that cannot legally be excluded or limited.

For shipping assistance, contact us at contactsunbuns@gmail.com.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received and the order passes any required verification.

Processing time is separate from shipping or transit time.

Business days generally exclude weekends and applicable public holidays.

Processing may take longer because of circumstances including:

  • unusually high order volume;

  • product launches or promotions;

  • payment or fraud-verification reviews;

  • inventory or fulfillment delays;

  • holidays;

  • carrier disruptions;

  • severe weather;

  • customs-related issues; or

  • other circumstances outside our reasonable control.

If an order contains multiple products, those products may occasionally be processed or shipped separately.

2. Estimated Shipping Times

After processing, estimated transit times are generally:

  • Canada: 3–5 business days

  • United States: 3–5 business days

  • International: 3–5 business days

These are estimated transit times, not guaranteed delivery dates, unless we expressly state otherwise for a particular shipping service or order.

The total time between placing an order and receiving it consists of both:

processing time + shipping/transit time.

Actual delivery time may vary depending on the destination and circumstances affecting the shipment.

3. Delivery Estimates

Any delivery date, shipping estimate, countdown, or estimated arrival window displayed on our website, checkout, order confirmation, tracking page, advertisement, or other communication is an estimate unless expressly identified as guaranteed.

Delivery may be affected by:

  • carrier delays;

  • customs processing;

  • severe weather;

  • transportation disruptions;

  • holidays;

  • high shipping volume;

  • labour disruptions;

  • remote destinations;

  • incorrect or incomplete addresses;

  • unsuccessful delivery attempts;

  • security inspections;

  • customs inspections;

  • local postal conditions; or

  • other circumstances outside our reasonable control.

Nothing in this section limits any delivery, cancellation, or refund right that cannot legally be waived under applicable consumer protection law.

4. Order Confirmation

After placing an order, you should receive an electronic order confirmation at the email address or contact method supplied during checkout.

Customers are responsible for reviewing their order confirmation and promptly notifying Sun Buns of errors involving:

  • shipping address;

  • recipient name;

  • product;

  • size;

  • colour;

  • quantity; or

  • other order information.

If you notice an error, contact contactsunbuns@gmail.com as soon as possible.

Contacting us does not guarantee that a change can be made after an order has entered processing or fulfillment.

5. Shipping Confirmation and Tracking

When tracking is available, shipping confirmation and tracking information will normally be provided after the order has been shipped or transferred into the shipping network.

Tracking information may not become active immediately.

Depending on the carrier and fulfillment process, there may be a delay between:

  1. creation of the shipping label;

  2. physical transfer of the package;

  3. the carrier's first scan; and

  4. the first visible tracking update.

A temporary lack of tracking updates does not necessarily mean that the package has been lost.

Carriers may also miss intermediate scans or update tracking information later than the physical movement of a package.

If tracking has not updated for an unusually long period, contact contactsunbuns@gmail.com with your order number.

6. Multiple Packages

An order containing multiple products may occasionally arrive in more than one package.

Packages from the same order may:

  • have different tracking numbers;

  • be shipped at different times; or

  • arrive on different days.

If only part of your order arrives, review your shipping confirmation and tracking information before reporting the remaining products as missing.

7. Shipping Address Responsibility

Customers are responsible for entering a complete and accurate delivery address at checkout.

Please verify:

  • full recipient name;

  • street number and street name;

  • apartment, suite, or unit number;

  • buzzer or access information where reasonably necessary;

  • city;

  • province, state, or region;

  • postal or ZIP code;

  • country; and

  • appropriate contact information where required for delivery.

Sun Buns is not responsible, to the extent permitted by law, for shipping problems caused by inaccurate or incomplete information supplied by the customer.

8. Address Changes

If you discover an error in your shipping address, contact contactsunbuns@gmail.com immediately.

We will make reasonable efforts to assist where possible, but we cannot guarantee that an address can be changed after:

  • processing has begun;

  • a shipping label has been generated;

  • the order has been packed;

  • fulfillment has been completed; or

  • the package has been transferred to a carrier.

Customers should not rely on an address-change request unless Sun Buns confirms that the change was successfully completed.

9. Incorrect or Incomplete Addresses

If an order cannot be successfully delivered because the customer supplied an incorrect or incomplete address, the customer may be responsible for reasonable costs associated with:

  • address correction;

  • carrier redirection;

  • return-to-sender fees; or

  • reshipping the order.

If the package is returned to Sun Buns or our fulfillment facility, we will review the circumstances and determine the available options in accordance with this policy and applicable law.

10. Failed Delivery Attempts

Carriers may require:

  • access to the delivery location;

  • a signature;

  • pickup from a carrier facility;

  • payment of lawful import charges; or

  • another reasonable delivery action.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive or collect their shipment.

If delivery fails because the customer:

  • repeatedly misses delivery attempts;

  • fails to retrieve the package;

  • refuses delivery without a legally valid reason;

  • provides an inaccessible address; or

  • otherwise prevents delivery,

additional shipping or return costs may apply where legally permitted.

11. Returned-to-Sender Packages

Packages may be returned to sender because of circumstances including:

  • incorrect or incomplete addresses;

  • unsuccessful delivery attempts;

  • unclaimed packages;

  • refusal of delivery;

  • failure to collect a package;

  • unavailable recipients;

  • customs issues; or

  • unpaid import charges.

If a package is returned to us, it will not automatically be reshipped free of charge.

Where the return resulted from customer-provided information or the customer's failure to accept or collect delivery, the customer may be responsible for reasonable reshipping costs.

Where appropriate and legally permitted, costs already incurred in connection with the failed shipment may be deducted from an otherwise applicable refund.

If the return occurred because of a verified Sun Buns or fulfillment error, we will provide an appropriate remedy.

For returned-to-sender assistance, contact contactsunbuns@gmail.com.

12. Packages Marked Delivered

If carrier tracking indicates that a package has been delivered but you cannot locate it, please first:

  1. confirm that the shipping address on your order is correct;

  2. check entrances, porches, side doors, garages, mailboxes, parcel lockers, and other possible safe-drop locations;

  3. check with household members;

  4. check with neighbours where appropriate;

  5. contact building management, concierge, reception, or mailroom staff where applicable; and

  6. contact the shipping carrier for available delivery information.

If the package remains missing, contact contactsunbuns@gmail.com with your order number and tracking information.

We may request information reasonably necessary to investigate the claim.

A carrier's “delivered” scan is relevant evidence of delivery but does not automatically determine the outcome of every claim.

Each legitimate missing-delivery claim may be reviewed based on the available tracking information, carrier information, delivery evidence, customer information, and applicable law.

13. Lost Packages

If tracking has not updated for an unusually long period or the carrier indicates that the shipment may be lost, contact contactsunbuns@gmail.com.

Please include:

  • your order number;

  • the email address used at checkout;

  • your tracking number; and

  • a brief description of the issue.

We may:

  • review the tracking history;

  • contact or work with the carrier or fulfillment provider;

  • request additional information;

  • initiate or assist with a carrier investigation; or

  • provide another appropriate resolution.

A package is not necessarily considered lost simply because tracking has temporarily stopped updating.

Where a shipment is confirmed to have been lost before proper delivery and the loss was not caused by the customer's conduct, Sun Buns will provide an appropriate remedy in accordance with applicable law and the circumstances of the order.

14. Stolen Packages

If there is reliable evidence that an order was properly delivered to the address supplied by the customer and was subsequently stolen, Sun Buns may assist with available carrier information or claims where reasonably possible.

Depending on the circumstances, we may request supporting information concerning the reported theft.

Nothing in this section limits any legal responsibility that applies to Sun Buns despite delivery records.

15. Damaged Shipments

If your package or product arrives damaged, contact contactsunbuns@gmail.com as soon as reasonably possible.

For carrier or shipping damage, we recommend reporting the issue within 48 hours of delivery so that the condition of the shipment can be properly documented.

Please retain:

  • the product;

  • shipping packaging;

  • shipping label; and

  • any damaged packaging materials

until the claim has been reviewed.

We may request photographs, video, your order number, and other information reasonably necessary to investigate the damage.

Damaged or defective product claims are also governed by our Return & Refund Policy.

16. Customs, Duties, Taxes, and Import Fees

International shipments may be subject to charges imposed by the destination country or applicable authorities, including:

  • import duties;

  • customs duties;

  • sales or value-added taxes;

  • brokerage fees;

  • tariffs; or

  • customs-processing charges.

Unless expressly stated as included at checkout, these charges may be payable separately by the recipient.

Sun Buns does not control charges imposed independently by customs authorities, governments, carriers, or customs brokers.

International customers are responsible for understanding applicable import requirements in their destination country.

Nothing in this section makes the customer responsible for a charge that applicable law requires Sun Buns to collect or pay.

17. Customs Delays

International packages may be inspected or held by customs authorities.

Customs processing can increase delivery time and is generally outside our direct control.

Sun Buns cannot guarantee how quickly a government customs authority will process a shipment.

However, this does not eliminate any statutory delivery or cancellation rights that may apply to an order.

18. Refused International Shipments

Customers should not refuse an international shipment solely to avoid following our return process.

If a shipment is refused because the customer does not wish to pay properly disclosed import charges or no longer wants the order, the package may be returned to sender.

Where legally permitted, reasonable shipping, return, customs, brokerage, or carrier charges actually incurred as a result may affect the amount refundable.

This section does not apply where refusing delivery is part of a valid legal cancellation or remedy available to the customer.

19. Shipping Restrictions

We may be unable to ship to certain:

  • countries;

  • regions;

  • territories;

  • military addresses;

  • PO boxes;

  • remote locations; or

  • locations restricted by carriers or applicable law.

We reserve the right to refuse or cancel an order where delivery is unavailable, prohibited, unsafe, or not reasonably possible.

If Sun Buns cancels an order because we cannot ship it and the customer has already paid, we will refund the amount properly owing to the customer.

20. Preorders and Backorders

Products clearly identified as preorder or backorder products may have longer processing and fulfillment periods than products currently in stock.

Any estimated release, fulfillment, or shipping date is an estimate unless expressly guaranteed.

Preorder or backorder dates may change because of:

  • manufacturing delays;

  • inventory delays;

  • quality-control issues;

  • freight delays;

  • customs delays;

  • supplier delays; or

  • other circumstances affecting production or fulfillment.

If a material delay occurs, any cancellation or refund rights required by applicable law remain available.

21. Delivery Deadlines and Consumer Rights

Sun Buns makes reasonable efforts to ship and deliver orders within the estimates communicated to customers.

Nothing in this Shipping Policy is intended to remove a customer's legal right to cancel an agreement, obtain a refund, or exercise another remedy where goods are not delivered within a period protected by applicable consumer law.

Where applicable law gives a customer stronger rights than this Shipping Policy, the mandatory legal requirement will apply.

22. Shipping Delays Do Not Automatically Mean a Package Is Lost

Carrier networks do not always move packages or update tracking at consistent intervals.

Events such as:

  • customs processing;

  • weather;

  • carrier congestion;

  • transportation interruptions;

  • missed scans; or

  • local delivery delays

may cause a package to remain without a visible tracking update.

A delayed package will be handled based on the circumstances, available tracking information, carrier information, and applicable consumer rights.

23. Orders Delivered in Accordance With Customer Instructions

Where a customer specifically requests or authorizes a carrier to:

  • leave a package unattended;

  • deliver without a signature;

  • leave the package at a particular location;

  • redirect the package;

  • deliver to an alternate pickup point; or

  • make another delivery modification,

any claim arising directly from those customer-authorized instructions may be evaluated in light of those instructions.

This does not exclude liability that cannot legally be limited.

24. Carrier Changes

We may select or change shipping carriers or shipping partners where reasonably necessary to fulfill an order.

The carrier that ultimately transports the package may differ from:

  • the carrier initially displayed;

  • the carrier used for another Sun Buns order; or

  • a local last-mile delivery provider.

International shipments may be transferred between multiple carriers during transit.

A change in carrier does not, by itself, mean that the order has been changed or cancelled.

25. Shipping Promotions

Free-shipping promotions and discounted shipping offers may be subject to:

  • minimum purchase requirements;

  • geographic restrictions;

  • excluded products;

  • promotional periods; or

  • other conditions disclosed with the promotion.

Sun Buns may modify or discontinue shipping promotions for future purchases.

Changes will not retroactively increase a shipping charge already agreed to for an accepted order, except to correct an obvious error where legally permitted.

26. Fraud Prevention and Shipping

For fraud-prevention purposes, Sun Buns may delay or hold unusually high-risk orders while payment or customer information is reasonably verified.

Examples may include significant inconsistencies between:

  • billing and shipping information;

  • payment information;

  • customer-provided information; or

  • other transaction details.

We may cancel an order if we have reasonable grounds to believe it is unauthorized or fraudulent.

Any amount properly owing after cancellation will be refunded.

27. Shipping Claim Abuse

Sun Buns reserves the right to investigate shipping claims reasonably suspected of being fraudulent or abusive.

This may include claims involving:

  • manipulated tracking information;

  • fabricated evidence;

  • knowingly false non-delivery claims;

  • repeated claims inconsistent with carrier evidence; or

  • other materially deceptive conduct.

Where supported by reasonable evidence and permitted by law, fraudulent claims may be denied and future transactions may be restricted.

Legitimate shipping complaints will not be treated as abuse merely because the customer disputes a delivery.

28. Relationship With Return & Refund Policy

This Shipping Policy should be read together with our Return & Refund Policy and Terms of Service.

The Return & Refund Policy governs matters including:

  • voluntary returns;

  • damaged products;

  • incorrect products;

  • defective products;

  • refunds;

  • cancellations; and

  • return shipping.

If a mandatory consumer law conflicts with any provision of these policies, the mandatory legal requirement will apply to the extent of the conflict.

29. Changes to This Shipping Policy

Sun Buns may update this Shipping Policy from time to time.

The “Last updated” date at the top indicates when the policy was most recently revised.

A revised policy generally applies to future orders made after the revision becomes effective.

Unless permitted or required by law, a later policy will not retroactively remove rights that applied to a previously completed purchase.

30. Contact About Shipping

For questions about shipping, tracking, delivery, address changes, damaged shipments, returned packages, or missing orders, contact:

Sun Buns Customer Support
Email: contactsunbuns@gmail.com

When contacting us, please include:

  • your order number;

  • the email address used to place the order;

  • your tracking number, if available; and

  • a brief description of the shipping issue.

Providing complete information helps us locate your order and review the issue more efficiently.